Terms of Use & Conditions

The terms of use determine the rights and obligations of the users and visitors of the e-shop vanos-protection.gr of the business:

T.K. 18541 – PIRAEUS – GREECE – TEL: +30210 4278700


1. General

The use of the website vanos-protection.gr by the visitor /user presupposes his/her unconditional agreement with the following terms of use, which apply to all content included in its website. Therefore, the visitor/user must read these terms carefully before using the services of the website and if he/she does not agree, he/she must not make use of the services and their content. The visitor/user is requested to check the content of the terms of use for possible changes. The continued use of the vanos-protection.gr, even after any changes, means the unconditional acceptance of these terms by the visitor / user.

2. Intellectual property

The website vanos-protection.gr and its content (including texts, graphics, images, photographs, drawings, products and software) are the intellectual property of the company or third parties contracted with the company and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property as well as the presentation of the above on the website vanos-protection.gr in no case should are perceived as a transfer or assignment of a licence or right to use them. The reproduction, republication, downloading, announcement, dissemination or transmission or any other use of the content of the website vanos-protection.gr in any way or means for commercial or other purposes is permitted only with the prior written permission of the company or any other legal copyright holder it includes.

3. User liability

Users of the website vanos-protection.gr accept that they will not use the Website to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or constitutes a violation of someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way; is not entitled to be transmitted in accordance with the law or contractual or administrative relations, violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs, designed for the purpose of disrupting, damaging, destroying or preventing the operation of any computer software or hardware; intentionally or unintentiledly violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users’ personal data.

4. Modification of Terms and Conditions

The company reserves the right to unilaterally modify or renew these terms and conditions of transactions made through the website vanos-protection.gr without prior notice, informing visitors by posting the new terms and conditions on this website.

5. Limitation of Liability

The company is not responsible for any legal or civil and/or criminal claims or for any damage (incidental, special or consequential which indicatively and not restrictively, disjunctively and / or cumulatively consists in loss of profits, data, lost profits, pecuniary satisfaction, etc.) by visitors of the website or third parties for a cause related to the operation or not and / or the use of the website and / or in the inability to provide services and / or information available from it and / or from any unauthorized interventions of third parties in products and / or services and / or information available through the website vanos-protection.gr, The company provides “as they are” through the website vanos-protection.gr content, products and services.

The company does not provide any guarantee for the availability of products contained on the website vanos-protection.gr but undertakes to inform customers as soon as possible of non-availability in case they are interested in purchasing a product that is not available.

The company is not liable to customers for damages that may arise from the execution or not of their order. It is also reserved for the time of delivery of the products in cases of force majeure.

The company points out to users / customers, that the images, photographs, and / or drawings available through the website vanos-protection.gr and concern / present products and services, do not constitute a faithful depiction of colors, designs and dimensions and may differ from the actual product.

The products for sale may differ from the products described or presented on the website due to subsequent changes during production in terms of specifications, components or place of manufacture.

The company reserves the right to change, adds, removes in any way the content of the website vanos-protection.gr without notice.

6. Security

The company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information related to your personal information and transactions is secure and confidential. The security of the company’s e-shop is achieved by the following methods:

Customer Identification

The codes used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information with absolute security.

You are given the opportunity to change your Personal Secret Security Code (password) as often as you wish. The only person who has access to your data is you through the above codes and you are solely responsible for maintaining its secrecy and concealment by third parties. In case of loss or leakage, you must immediately notify us, otherwise the company’s online store is not responsible for the use of the secret code by an unauthorized person. We recommend, for security reasons, to change your password at regular intervals and avoid using the same and easily traceable codes (e.g. date of birth).

Controlled Access (firewall)

Access to the company’s systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.

Data & Transaction Encryption

Wherever personal data (address, email, name, telephone numbers, etc.) are entered on our website, which is encrypted through a secure security certificate with 2048Bit Encryption (SSL). Personal data such as (passwords, & email accounts) are stored in our database encrypted (hashed).

Transaction Privacy

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user to the company is confidential and the company has taken all necessary measures to use it only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.

The vanos-protection.gr does not disclose the details of customers and their transactions, unless it has written authorization from you or this is required by a court decision or a decision of another public authority. In the event that the vanos-protection.gr uses third parties to support its systems, it takes care to ensure confidentiality. You can request any data kept for you as well as its correction in case you can substantiate the existence of an error.

For your own safety, you should also treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.

You will receive newsletters only if you wish and declare it during your registration as a member on the website vanos-protection.gr or by subscribing directly to the vanos-protection.gr’s newsletter.

In any case, the company’s online store in no way discloses or publishes your personal data and the information you entrust to us. The personal data that you make available to us upon your registration as a member are used exclusively for the execution of your transactions. All information is encrypted and kept securely.

7. Protection of Personal Data

During your visit to the website vanos-protection.gr and in order to order products, but also to ensure the ability to communicate with you, in order to inform you about our new products, it is possible to be asked to provide information concerning you (name, profession, e-mail address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the website vanos-protection.gr, are intended solely to ensure the operation of the respective service and may not be used by any third party without complying with the provisions of the Law. Regulation (EEC) No 2472/97 on the protection of personal data, as it applies every time.

The website vanos-protection.gr operates in accordance with the applicable Greek and EU legislation and keeps your personal data securely for as long as you are registered with a service of the vanos-protection.gr, which are deleted after the termination of the transactional relationship in any way.

The personal data you declare on the website vanos-protection.gr are used exclusively by it or its affiliated companies, for the purpose of supporting, promoting and executing the transactional relationship.

For more information see our Privacy Policypage. While you can be informed about the Protection of Personal Data in accordance with EU Regulation 679/2016 by clicking here

8. Product Warranty

All our products are covered by a warranty with the proof of purchase, with a duration as defined by each manufacturer or dealership with a minimum duration of 1 year, provided that the following conditions are met:

  • Provide proof of purchase
  • Do not modified the product
  • The product other than the intended product has not been used
  • Do not have the product broken or in bad condition after improper treatment

9. Right of withdrawal from distance contracts (Law 2251/1994)

You reserve the right to return the Products purchased from the Online Store, within fourteen (14) days of receipt, according to article 3e of the Law 2251/1994. You can deliver the Products directly to the company’s headquarters 2251/1994. You can deliver the Products directly to the company’s headquarters

T.K. 185 41 – PIRAEUS – GREECE – TEL: 210 4278700

, or send them at your own expense to the same address. or send them at your own expenses to the same address. In any case, you can contact our Company before returning the Products. In particular, you reserve the above right to return the Product you have purchased from the Online Store without the obligation to state the reasons, under the following terms and conditions:

  1. 1. You have the right to withdraw from the sale (hereinafter the “Withdrawal”), within a period of fourteen (14) calendar days from the date of delivery of the Product. In case of many goods ordered by you with one order with separate deliveries, the above deadline starts from the time of receipt of the last Product.
  2. 2. Withdrawal is unjustified and you are obliged to return the Product exactly in the excellent condition you received it. In particular, the returned Product must not have been used, must be in excellent condition, just as before its sale, in its complete original packaging (box, nylon) which should not have tears or damages / alterations) and with all the contents of the original packaging (leaflets of instructions for use, features and guarantees, connection cables, etc.). In addition, in order for the return of the Product to be accepted, the original purchase document (retail receipt, invoice) must be attached.
  3. 3. The return of the Product is accepted, after checking the product and only if you have previously paid any amount that may have been charged to the Company for sending the Product to you and shipping costs for its return.
  4. You are obliged to return the Product within fourteen (14) calendar days from the day on which you notified us the Withdrawal, and we received proven knowledge of it. The return is made at the headquarters of the Company. If you wish, we can send a Courier Company to pick up the Returned Product from you, at your own expenses.
  5. Following the Withdrawal Statement, we are obliged to reimburse you for the price we received for the returned Product together with the initial shipping costs. The refund to you will be made no later than the same period of fourteen (14) calendar days from the time we received proven knowledge of your Withdrawal.
  6. Product that was sold with an additional gift must be returned with the additional gift; otherwise the value of the gift will be deducted from the refunded amount. The rest of the provisions of the Law apply to your right of withdrawal, its conditions and its exercise. 2251/1994, as applicable from time to time and any other (existing or future) applicable legislation.

Exceptions to the Right of Withdrawal

The above right of your Withdrawal, indicatively and not restrictively does not apply:

  • In cases where the price of the Products has been paid in a physical store of the Company and in addition, the Products have been received from a physical store of the Company, as the sale is not considered to have been made remotely and does not fall under the protective provisions of the Law. 2251/1994.
  • Products which are not suitable for return, for health or hygienic reasons, and which have been unsealed after delivery.
  • For the rest, the provisions of article 3l of the Law apply to the exceptions to your right of withdrawal, the conditions thereof and its exercise. 2251/1994, as applicable from time to time and any other (existing or future) applicable legislation.

10. Applicable Law-Jurisdiction

These terms of use of the website and any contract and transaction with us for the provision of products or services arising from such use shall be construed and governed by Greek law and the Courts of Piraeus shall have exclusive jurisdiction to resolve any dispute.